🚚 Delivery Information
Where do you deliver?
We currently deliver to Granola-only orders Australia-wide, and to over 1,000 postcodes across Australia for orders that include ready meals. To check availability for your location:. Add any item to your cart. Go to the cart page. Enter your postcod
When do you deliver your meals?
Delivery days depend on your location. Sydney, Wollongong, Illawarra, Blue Mountains and Southern HighlandsDeliveries are available Monday to Friday. Newcastle and surrounding delivery areasDeliveries are available on the 1st and 3rd Sunday of each m
Can I choose my delivery day?
Yes. You can select your preferred delivery date at checkout. Delivery dates are preferred dates only and cannot be guaranteed. Your actual delivery date may vary based on your location, delivery schedule, order volumes and other operational requirem
Do you deliver on weekends?
Weekend delivery is currently available for Newcastle and surrounding delivery areas, with deliveries scheduled on the 1st and 3rd Sunday of each month. Other available delivery areas are serviced Monday to Friday.
Can I choose my delivery time?
We currently do not offer specific delivery time slots. However, you will receive:. Live tracking via email on the day of delivery. Real-time map and ETA once your order is out for delivery. This ensures you know exactly when your box is approaching,
How long does delivery take?
Delivery typically takes 5–7 business days, depending on your postcode, production schedules, and local delivery slot availability. Our production schedule prioritises freshness and minimises waste. As such most often, orders are made fresh, snap-fro
How are the meals delivered?
Your meals are delivered frozen, packed in curbside recyclable packaging with eco-friendly post-recycled, reusable eco-liners (you can return them and earn rewards towards your next order!) and food-safe frozen gel packs. We use only the minimal amou
When will my order arrive?
You can select your preferred delivery date during checkout. Available dates are shown based on your postcode. Once selected, your preferred delivery date will be recorded. Once you place your order, your estimated delivery date will be shown in your
Do I need to be home to receive my order?
No. You don’t need to be home to receive your Tasteville delivery. All meals are delivered frozen, packed in curbside recyclable packaging with eco-friendly post-recycled, reusable eco-liners (you can return them and earn rewards towards your next or
My estimated delivery date isn’t showing on my order status page. What should I do?
Don’t worry if your estimated delivery date isn’t showing yet. Your order may still be waiting to be scheduled for delivery. Once it has been scheduled, your estimated delivery date will appear on your order status page.
What happens if I miss my delivery?
If you're not home, your delivery will still be left safely at your door. Our packaging ensures your meals remain frozen for a few hours depending on ambient temperatures.. If there are delivery access issues or your location is gated or requires a c
What should I do if my order is late or missing?
Start by checking your email for tracking updates. If it’s past 7:00 PM and you haven’t received your box or an update, reach out to our support team immediately. We’ll work with our delivery partners to locate your order or arrange a resolution. Tas
Is your delivery packaging recyclable?
Yes. All our delivery packaging is 100% recyclable or reusable. We use:. Curbside recyclable cardboard cartons. Non-toxic gel packs (can be reused or disposed of responsibly). We’re committed to reducing waste and supporting a zero-waste delivery mod
Do you offer Click & Collect?
Our Click & Collect service is currently suspended until further notice as we focus on optimising our home delivery service. We’ll notify customers via email and update our website once the service resumes. We recommend subscribing to updates via ema
What if my package gets lost or arrives damaged?
If your box arrives damaged or you believe it’s been lost in transit, please contact our support team immediately with your order number and any relevant photos (if applicable). We take delivery concerns seriously and will assess each case promptly.
My order is marked as delivered, but I haven’t received a tracking link — what should I do?
Tracking links are usually sent via email and SMS once your order is scheduled for despatch. At this stage, our website might show that your order has been delivered. This is based on fulfilment status at our kitchen, not delivery status. If your ord
My delivery status shows as Completed, but it hasn’t arrived — what should I do?
If your order status shows as "Delivered" on our website, AND your tracking link shows your delivery status as "Completed", but you haven't received the box, here’s what to do:. Check around your property — the delivery partner may have left it in a
What do I do if one or more items arrive damaged?
If any of your meals or packaging arrive damaged, such as broken seals, missing Best Before dates, or leaking packs, please contact our support team immediately. Include your order number and clear photos of the damage so we can assess and resolve th
What do I do if I receive the wrong item in my order?
If you received the wrong meal(s) or an item you didn’t order, please contact our support team as soon as possible. Include your order number and a photo of the item(s) received so we can quickly review and resolve the issue. Depending on the situati